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The following instructions relate to exporting project data into csv (Excel) format.



To export your Project(s) Data:

  1. Log in to your Social Pinpoint Admin site
  2. In the main title bar click the Responses option
  3. On the Responses page, select the 'Export' option on top right of the page, and select comments or survey responses.


The resulting csv file can be opened in Excel for further analysis and reporting. You can also use the CSV to create GIS files such as Shapefiles or geoJSON.

Details on the information exported are as follows:

FieldDescription
Created OnThe date and time at which the comment was submitted
TypeThe name of the Marker Type against which the comment was made, for those comments that are marker-based (including info markers and discussion points on existing markers)
ThreadsFor each comment, a sequential number will be assigned along with the marker type. If the discussion feature is turned on for a Marker, those threads will be classified as follows. These discussion comments will display the same number for the comment they are discussing and the word 'child' will be added in this column of the export. Thus showing the parent comment (original comment) and the child comments (the comments/replies made to the original comment through the use of the discussion feature). For example, Environmental Concerns-11 is the 11th Environmental Concerns Marker type comment and Environmental Concerns-11-child is a discussion comment related to Environmental Concerns-11.
Map LayersThe name of any map feature/shape that contains the marker associated with a comment, for comments that are marker-based (including info markers and discussion points on existing markers).
GeoSurvey StepName of the GeoSurvey step if option to 'Filter markers by GeoSurvey step' has been enabled.
CommentThe content of the comment that has been submitted
Up VotesThe number of up votes (likes) that this comment has received
Down VotesThe number of down votes (dislikes) that this comment has received
EmailThe email address of the comment submitter
PhoneThe phone number of the comment submitter (if applicable)
AddressThe address of the comment submitter (if applicable)
SuburbThe suburb of the comment submitter (if applicable)
PostcodeThe postcode of the comment submitter (if applicable)
CustomThe value of the "custom" comment field as entered by the comment submitter (if applicable)
FirstnameThe first name of the comment submitter (if applicable)
LastnameThe last name of the comment submitter (if applicable)
Review NotesAny review notes that have been entered against this comment during moderation/review
Response TextThe public response entered by an administrator against this comment (if any), as part of moderation/review
ReplyIndicates whether this comment represents a reply, or a discussion item against an info marker, a zone, or another marker
Replied Summary

For those comments representing discussion items, Replied Summary will contain a reference to the parent comment to which the discussion item applied:

  • For info marker discussions: "Information Marker: <info marker summary>"
  • For zones: "Zone: <zone name>"
  • For markers: "Comment: <receipt number>"
ReviewedIndicates whether this comment has been reviewed by an administrator (true/false)
Reviewed AtFor reviewed comments, the date & time at which the comment was reviewed
ModeratedIndicates whether this comment has been moderated (true/false)
Moderated AtFor moderated comments, the time at which the comment was moderated
ProjectThe name of the map or ideas wall project against which the comment was submitted
ReceiptThe unique receipt for this comment, as communicated to the user on submission
LatitudeThe latitude of an associated marker, for comments that are marker-based (including info markers and discussion points on existing markers).
LongitudeThe longitude of an associated marker, for comments that are marker-based (including info markers and discussion points on existing markers).
Photo URLA link to the image that was attached to the comment (if any)
IP/Visit AddressThe IP address of the device on which the respondent submitted the comment
ReferrerThe domain respondents have clicked through to reach your project
BrowserName of browser respondent is using
Device TypeType of device respondent is using
Country, Region, CityGeographic details of respondent
View On MapContains a hyperlink that will open the comment on the project map
SentimentThe sentiment that has been applied to the comment (Positive, Negative, Mixed, Neutral).
Layer InformationA column is created for each layer in the map, and for those comments that have been created against a marker, the name of the associated feature/shape in which the marker was dropped is recorded.
Survey Response Values

For those comments that are created against a marker that also involves a survey, a column is created for each question and option created for the survey, containing the value entered per response. Response values are appended identified by:

  • a combination of the name and value (.e.g: "QuestionName - OptionValue") for questions that have been defined as Checkbox or Rank questions
  • the name of the question for all other question types
Tag InformationA column is created for each tag defined in the project, identifying the specific tags associated with each comment during the review/moderation process


*Please note the columns you see in your export will depend on your Subscription level. 


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