Take control of your Social Pinpoint account with our detailed documentation.

Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


If, at any time a User provides personal information or other information about someone other than the User, that User or individual warrants that it has the person’s consent to provide or disclose such information to us. For the avoidance of doubt, where any User provides personal information to us about someone other than the User which is captured by the Act and our obligations, that User consents to us complying with our policy in relation to that person’s personal information. This consent and agreement overrides any inconsistent term and condition of our contract with that User.


How information is collected

We may collect personal information from you in a variety of ways, including without limitation, when:


Some of the above information is collected directly from individuals using our Sites, Products and Services. We may also collect your personal information from third parties, including other Users, service providers, contractors, agents, related bodies corporate and affiliated companies. If they give us your personal information, we will rely on them to tell you that they are giving your personal information to us, and to make you aware of this privacy policy. If you do not provide us with your personal information, or we are unable to collect your personal information, we may not be able to properly provide you or other Users with our Products and Services, or provide you with access to our Sites, certain information or material.


What information we collect 

We mainly collect information about your contact details (such as your name, address, email, and phone and mobile numbers) including thoughts, issues, feedback etc about User’s projects. However, there may be circumstances where we may collect other personal information either directly from you or as a result of Users using our Sites and Services (such as billing addresses, dates of birth, gender, nationality, details of licenses & registrations, associations, family details, passwords and usernames, employment details and other details provided by you to our Users).


We do not generally collect health, criminal, medical and other sensitive information about individuals except in the case of where that information is stored as part of our Products and Services for any of our Users. In these circumstances, you consent to collection, use, disclosure and storage of this information in accordance with this policy. 


We collect your personal information to deliver Products and Services to our Users and potential Users. To achieve this, we may use your personal information for a number of purposes including:


You may at any time opt out of receiving any communications from us (other than as required for the operation of our business e.g. regarding the payment of subscription fees) by contacting us using the details set out at the bottom of this document. However, this may prevent us from offering our Products and Services and may terminate the individual’s access to some or all of the Sites or Products and Services provided by us.


We will not disclose your personal information to any person except to our related entities, contractors, suppliers or service providers, or agents used by us in the ordinary course of our business (eg operating our Sites, providing our Products and Services etc). In doing so, we will take all steps as are reasonable to ensure that these parties respect and uphold the provisions of this policy in relation to your personal information and keep your personal information confidential and not to use or disclose it for any purpose other than the purpose of performing their work for us. 


By submitting your personal information to us, you expressly consent to the disclosure, transfer, storage or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia may not have the same privacy protection obligations as Australia in relation to personal information.


We store personal information:


We will take reasonable steps to destroy or de-identify personal information when our legal obligations to retain the information have expired and the information is no longer needed by us. For the avoidance of doubt, we may reasonably consider that information is still required by us in order to recommence providing our Products and Services. 

Access and correction

You may seek access to your personal information which we hold about you and we will provide you with access in accordance with the APP. We may require that you provide suitable identification for security purposes before allowing you to access your personal information. Where permitted by the APP, we may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you. Access to your personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will give you reasons why. 


To access or correct your information please see the details at the end of this policy


We are able to remove User data on request from our Clients. If you are an end User please direct your request to the Site that you entered your data on. We can help find that for you and help process that request by using our contact details below. Please note, deletion will take place over a period of time equal to our backup retention policies (7-30 days)

Third party websites

Our Sites may contain links to websites owned or operated by third parties, including websites owned or operated by our related bodies corporate or affiliated companies. In addition, other websites may also link to our Sites. We take no responsibility for the privacy practices, content or policies of third party websites, or any contractual or legal obligations of the operators of third party websites. These third party websites may contain their own privacy policies and their owners or operators are responsible for informing you about their security and privacy practices. We recommend that you thoroughly read the privacy policies of these third party websites. We detail our use of third party services here - Social Pinpoint - Our Third Party Services and Sub-Processes


The type of personal information we collect on our Sites depends on how you use our Sites. If you merely visit and browse through our Sites, you will not be required to provide us with any personal information unless you make an enquiry about our Products and Services, or engage in another activity which results in the collection of your personal information. However, upon your visit to our Sites, our host may record your server address, the date and time of your visit and the pages viewed. This information may be collected using cookies. Cookies track user preferences and patterns of use. They enable our website to interact more efficiently with your computer and help us to tailor our website to better match your interests and preferences. You may be able to reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable the use of cookies, your use of our Sites may not function optimally. We will ask you if you want to use cookies if your region requires it. In general our cookies fall into a few categories

  • Strictly necessary cookies: They include, for example, cookies enabling you to securely log into our website, authorization checks, use our platform, sign up for analytical and other services or purchase services.
  • Analytical/performance cookies: These cookies allow us and our third-party service providers to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve how our website works by, for example, ensuring that users can easily find what they need on our website. These cookies generate aggregate statistics that are not associated with an individual account or visitor.

  • Functionality cookies: These cookies enable helpful but non-essential website functions that improve your website experience. By recognizing you when you return to our website, they may, for example, allow us to personalize our content for you, greet you by name, or remember your preferences (for example, your choice of language or region). These cookies may enable visitor identification across websites operated by Social Pinpoint.

  • Third-party cookies: Our website may contain helpful but non-essential features or plug-ins enabling third party services that use cookies, such as social network connectors, maps, advertising networks, or web traffic analysis services. These cookies may enable visitor identification across websites and over time. We do not control the third party's use of those cookies. Please review each party's cookie disclosure before consenting to this use category.

Pseudonymity Or Anonymity

You have the option of not identifying yourself, or of using a pseudonym, when dealing with us except where an Australian law permits or requires us to deal with individuals who have identified themselves or where it is impractical for us to deal with individuals who have not identified themselves or adopted a pseudonym.


If you have any complaints alleging a breach of any APP by us, or a registered APP code (if any) that binds us, please contact us using our contact details set out in paragraph below.

We treat all complaints received seriously and will endeavour to respond to you within a reasonable time frame.


Contact details

If you have any concerns or questions, please feel free to contact us using the details below: