Take control of your Social Pinpoint account with our detailed documentation.

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Log into the Admin site of your Social Pinpoint account.

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Select your project and navigate to comments or survey responsesResponses.

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Select 'View' on the response you would like to take a closer look at.

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You will see specific details about that user in the 'Comment Analytics' section.

Comment Analytics will provide information about the users device, location and referring domain.

UTM Information

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Urchin Tracking Module (UTM) is used to add parameters to URL's so you are able to track campaigns and traffic to your site.

This can be a great way to see what methods are working to drive users to engage and track any paid advertising you may be using.

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Free tools like Google Analytics Campaign URL Builder can generate the UTM parameters for you.