Take control of your Social Pinpoint account with our detailed documentation.
Reviewing Survey Responses on a daily or weekly basis reduces the workload at the end of a project and helps to keep you up to date with incoming content.
To review the Survey Responses of your project:
- Log in to your Social Pinpoint Admin site
- In the main title bar click the Survey Responses option:
|Click to enlarge images|
The Survey Responses page shows a list of all responses received for the surveys defined for your project(s)
Options for each comment line entry include:
Filters allows you to only see survey responses you are interested in, or to or search for specific responses.
Use the 'Filters' option on the right hand side of the screen to:
You can also search for specific survey responses by their "source" - the area of your project against which the survey was included:
To Review survey responses:
- Click the 'Review' link in the end column of the responses table
- Follow the steps below to update as required
|Click images to enlarge|
Clicking the 'Review' option opens the survey response to an Edit page.
Survey Response Details: Shows the email address of the respondent, in addition to the other identifying details of the response (map associations, timestamp, etc.)
Tags can be configured for each project and are used by Administrators to categorise incoming comments and survey responses, resulting in a more useful collated data set at the end of a project.
After reading the details and answers (see below) of the response, select any number of tags that best categorise it.
List of the answers provided in the response are shown at the bottom of the screen in order to help in the categorisation of a response.