Take control of your Social Pinpoint account with our detailed documentation.

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This is the Social Pinpoint Administrators FAQ. Search or browse commonly asked questions about Social Pinpoint below 




Can I change the domain name URL (link) to my project?

Can I clone/copy my project?

Can I connect my Social Pinpoint site to my website analytics - [Google Analytics / Facebook Pixel]?

Can I create a private / internal project?

Can users switch between satellite and street view?

Change Marker Clustering Settings

Common Esri ArcGIS Base Map URLs

Diagnosing browser loading issues (SSL)

Does Social Pinpoint support multi-language?

Do you have a sample set of common Terms & Conditions for Social Pinpoint projects?

Do you integrate with any other engagement tools? (EngagementHQ, Consultation Manager etc.)

Editing or deleting a Survey that has already received responses

How can I add new users to my account

How can I retrieve GeoJSON file from ArcGIS MapServer

How does a Social Pinpoint project get set up?

How does Social Pinpoint work on mobile devices?

How do I 'hide' all comments from the public but still keep them saved for admin use?

How do I activate my project so that people can see it? [make project live]

How do I add a background image to my ideas wall

How do I change the order of my legend?

How do I change user permissions

How do I convert a SHP Shapefile file to GeoJSON

How do I convert my GIS data to WGS84 - EPSG:4326

How do I delete comments or survey responses

How do I delete or move Information Markers

How do I embed a video into the welcome screen, sidebar or information marker

How do I embed Social Pinpoint into my website

How do I enable/disable social media (facebook/twitter) from my project?

How do I highlight my points/marker layers?

How do I make my legend clickable

How do I overlay an image on a map

How do I set my survey to Live?

How do I tag a link with a Zone (Layer) or Sidebar ID in the welcome info?

How do I turn off required user emails?

How do I upload GIS spatial data onto the map?

How to I close my project when I don't want any more comments/ survey responses?

Using Image Layers in Social Pinpoint

What outputs does Social Pinpoint provide?

Why can't I create a new project?

Why can't I move/edit points on my uploaded layer

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