Take control of your Social Pinpoint account with our detailed documentation.

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Tags can be dynamically configured for each project and are used by Administrators to categorise incoming comments and survey responses, resulting in a more useful collated data set at the end of a project.

To add a new comment tags or configure your existing Social Pinpoint tags:

  1. Log in to your Social Pinpoint Admin site
  2. Follow the guide below to configure the various settings and options.

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Select a current project using the edit button on the Welcome Screen or create a new project and then click on your "Dashboard"

Click Tags under the Settings menu on the left

Tags are for internal use only and are not visible to the public.

Click 'New Tag' under the Setup menu to access the options below.

Name: Enter a brief one or two word name for your comment tag

Once created, comment tags are shown under the 'Tags' section on the Review interface of both Comments (shown to the left) & Survey Responses.

Administrators can select one or multiple tags for each comment or survey response to categorize the data as required.

Tip: For Comments, remember to tick Review once you have finished your review

Once tagged, Comments and Survey Responses can be filtered using your Tag categories.

For Comments, Tags are then added as a chart to your project Dashboard. You can print or download to PDF or image format by clicking the menu button on the top right.

You can also see a Tag column added to your excel spreadsheet when you export the data.

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